How does two-factor authentication (2FA) work?

If you want to protect your findependent account with a 2nd factor, you need an authenticator app or the iCloud keychain.

The 2FA solution from findependent works with all common authenticator apps. If you don’t have an authenticator app yet, we recommend installing the free Google or Microsoft Authenticator app. If you want to use the iCloud keychain or an authenticator app on your iPhone, you must set this up accordingly in the settings under “Password options”. In addition, you must first save your normal findependent password in the keychain.

You can activate two-factor authentication in the app under Profile > Activate Face ID / 2FA. You will then have to enter the one-time password each time you log in. If you later decide against two-factor authentication, you can switch it off again at any time in the findependent app. Important: If you reactivate it, you will have to create a new entry in your Authenticator app and cannot simply use the existing one.

If you no longer have access to your authenticator app because you have lost your smartphone, for example, please contact our support team on 062 552 02 04 and we will work together to ensure that you can log back into the app.